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PostPosted: Wed Dec 26, 2018 11:12 pm 
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Joined: Mon Jan 30, 2012 3:47 pm
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Playlist of all Virpil tutorials https://www.youtube.com/playlist?list=PL2kRNYjsz2IDZWueRjHKHMqHvpYJnA8wD

VPC Software trouble shooting Tips

1. Use the LATEST version of the software/firmware, older versions DO NOT support hardware released after it was written

LATEST VPC BETA TEST SOFTWARE HERE > -> https://forum.virpil.com/index.php?/topic/558-vpc-configuration-tool-test-releases/
LATEST VPC RELEASE SOFTWARE HERE > -> https://virpil.freshdesk.com/en/support/solutions/47000010107
Make sure you run the installer AS ADMINISTRATOR and I would suggest NOT installing the VPC software suite in c program files, I usually install
it on a storage drive where I have full permissions eg D:\vpc\vpc_200325
Please follow this tutorial on how to install the software (this will save you time later) https://youtu.be/TGvLR8ZX604
Archive of old software/firmware -> http://www.havoc-company.com/download/files/virpil/software/

2. Make sure you ALWAYS! run Virpil Software as Adminstrator (right click short cut - Run As Adminsitrator)

3. If updating firmware / configuration ONLY have one Virpil device plugged in at a time, if software freezes (not responding) - just select device on USB LIST (top left side)

4. Joystick issue: My axis are working but buttons are not working, check your grip to base connector and make sure it is fully inserted see this video https://youtu.be/gQucnlR82mU or pic https://i.imgur.com/YSkdekc.jpg for correct way to do this

5. I am getting incorrect Axis / button presses/operation of my virpil device after a firmware upgrade / create&save profile / calibration,
this is usually down to the incorrect profile being loaded onto the device. Check your device type and try to make sure you are using the correct base and grip profile

6. If using a USB Hub and having problems plug the Virpil Device into the Motherboard USB port. Also only user proper powered USB hubs.

7. Anti-virus, sometimes AV will NOT like Virpil software, you can temporarily disable you AV do what you need to do with
the Virpil Software and then when finished re-enable your AV

8. Some other USB devices / software will cause problem for the Virpil software eg Corsair iCUE, some USB fobs for wireless mice
You can try disconnecting/shutting down the software and try the Virpil software again

9. Some buttons are missing on the User interface of VPC software (eg LED/button) Expert Mode in the VPC software can be toggled OFF and ON by pressing left control + F1

10. I cannot see my device in the Virpil Software to even update/configure it! This maybe down to firmware software incompatability,
To fix press left control + F12 and in the options list untick Enable USB Devices list filter, press left control + F12,
close VPC software and start VPC up again

11. The Virpil software comes with a firmware file that contains the code that is programmed onto the Virpil device. Each revision eg 190723 of
software is only compatible with the same version of the firmware on the actual Virpil device. Exported profiles are ONLY guaranteed to be compatible with
the same rev of software and firmware

12. I want to roll back to an earlier version but I cannot. Install the older version you want to use to somewhere NOT c program files or program files (x86)!
Load up current latest version of software you are using and go to the firmware tab and point it to the firmware file in the older version folder
you installed, update the firmware on the device. Close vpc software and then load the older version up, complete the rest of the config steps with older version.

13.I cannot seem to get the vpc software to talk to my base Sometimes the firmware can get corrupted and a "Hard Reset" is needed
Eg with warbrd. Disconnect USB from PC, locate the reset jumper (Marked as BOOT on the PCB) and place tweezers across the pins (or anything electrically conductive), plug the USB back in, wait 2 seconds and then remove the tweezers,
load the VPC software, perform update firmware, create new profile (and save VPC device), then perform a calibration (and save)
(see tutorial videos for this info) video here
phpBB [video]


https://i.imgur.com/pJeLZ5h.jpg or https://i.imgur.com/IBvBV9w.jpg for warbrd, see pics below for other models
CM2 throttle hard reset pin location https://i.imgur.com/Ar7SBsW.jpg

14.My encoder knob/wheel is not working right
Be aware that you need to use VPC joytester to properly show an encoder turning (due to VPC config tool showing you internal workings
of the firmware) more info on encoders here https://youtu.be/v4BbSzJ-hz4 If you think it is skiping clicks then try the buffered config setting for that encoder

15. I cannot select the correct device type in the profile tab in the VPC software!: DANGER! only try this if nothing else works!
run VPC software press left control + F12 to access hidden settings, Tick Show Developer information(SetPCB)
select you device from the top device selection list, select the correct PCB version for your device in drop down (see table below)
and click the Red SetPCB button, untick the Show Developer information tick box and hit left control + F12 to close the hidden options

List Of PCB types Vs which hardware they are used on
VPC.CNT.V03 = MT-50 Base
VPC.CNT.V04 = MT-50 Base
VPC.BRD.RDR = BRD Rudder only - http://avia-sim.ru/forum/viewtopic.php?f=34&t=909&sid=3d2bb1bc4420b20c3376412ca081af32
VPC.CNT.V05 = MT-50 Base
VPC.CNT.V06 = MT-50 Base; MT-50 Throttle (V1)
VPC.CNT.LITE = WarBRD Base; MT-50 CM2 Base
VPC.CNT.V07 = MT-50 Throttle (V2) ; MT-50 ThrottleCM (V3)
VPC.CNT.V08 = MT-50 ThrottleCM (V3) ; MT-50 ThrottleCM2 (V4) ; VPC Rudder pedals


VPC MongoosT-50 Throttle (2 variants, V1 = detents + 4way hat switches, V2 = detents, 4way+push hat switches) - both have throttle handle lock detect switch
VPC MongoosT-50CM Throttle (one variant, V3 = no detents + 4way+push hat switches, analog mini stick) - NO throttle handle lock detect switch
VPC MongoosT-50CM2 Throttle´╗┐ (V4 = no detents, 4way+push hat switches, analog mini stick, BUT removed: 2 analog axis, 3 buttons. is the forth iteration of virpil throttle design) - has throttle handle lock detect switch


How to Identify which PCB your Virpil Device has TOP
Image
Hard reset PINS marked in RED called BOOT

How to Identify which PCB your Virpil Device has BOTTOM
Image
Hard reset PINS marked in RED called BOOT

Playlist of tutorial videos
phpBB [video]



See attachment of this post for files to save you time


Attachments:
File comment: This file will save you time (from mode selector tutorial)
virpil_gremlin_files.zip [3.51 KiB]
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